Have a Question?
Frequently Asked Questions
How do I pay for my order?
We accept Visa, MasterCard, and Discover Card. Your card may be subject to pre-authorization at time of order but will not be charged until your order has been processed and ready to ship.
Can I call you with an order?
You sure can, especially if you need help with a product we typically do not keep in stock such as a custom order. You can contact our tech team at 877.469.7440
You sure can, especially if you need help with a product we typically do not keep in stock such as a custom order. You can contact our tech team at (865)824-9767
Can I cancel my order?
Sorry, but once your order has been placed, the process is underway and cannot be cancelled.
Sorry, but once your order has been placed, the process is immediately underway. You will need to contact us by phone to see if cancellation is still possible on your specific order.
How do I know if my order was processed?
After you place your order, you will receive an email confirmation letting you know everything is good to go!
After you place your order, you will receive an email confirmation letting you know everything is good to go! You will also receive an email confirmation when your order is shipped with your tracking information. Your Credit Card will not be charged the full amount until your order is shipped.
What if a product is out of stock?
If a product is out of stock, you will not be able to order it. But don’t fret! You can still call us to check on availability.
If a product is out of stock, you can still place an order, but please note that there may be a slight delay while we manufacture the product. We will notify you if your order is running late and keep you updated on its progress. If you have any questions about availability, feel free to contact us.
Can I order custom parts?
Some of our parts can be custom made for certain applications. Please call our tech team at 877.469.7440 to discuss your particular project.
Some of our parts can be custom made for certain applications. Please call our tech team at (865)824-9767 to discuss your particular project.
What is your returns policy?
All items must be accompanied by the RGA number, a copy of the original purchase invoice, along with instructions on how you would like the return handled and why you are returning the parts. Shipping charges are not refundable. Refunds will be made within 30 days of our receipt of a return. Please provide your name, shipping address, and telephone number. Articles must not be damaged, used, disfigured or modified in any way. Returns must be shipped pre-paid and C.O.D. returns will not be accepted. On merchandise returned after a 15-day period, we reserve the right to deduct a 15% restocking charge from the refund. No refunds after 30 days. No refunds on special orders. For purchases made from a Lokar distributor, return those items directly to the distributor for handling.
Returns may be accepted up to 30 days. Please contact our tech department at (865)824-9767 for return approval. They will provide a Returned Goods Authorization (RGA) number to mark on the box before it is returned. All items must be accompanied by the RGA number and a copy of the original purchase invoice. Shipping charges are not refundable. Refunds will be made within 30 days of our receipt of a return. Please provide your name, shipping address, and telephone number. Articles must not be damaged, used, disfigured or modified in any way. On merchandise returned after a 15-day period, we reserve the right to deduct a 15% restocking charge from the refund. No refunds after 30 days. No refunds on special orders. For purchases made from a Lokar distributor, return those items directly to the distributor or mail order website for handling.
What are my shipping options for USA?
Your order will ship via UPS. You can choose standard shipping, or for additional costs, expedited shipping as well.
Your order will ship the best way (lowest cost and best service) by default. If you require a specific vendor or service, those options will be available to you upon checkout if available for your region.
Do you ship internationally?
Yes we do, and there are multiple shipping options to choose from.
We do offer international orders, however that functionality is not currently available online. You can call our tech team at (865)824-9767 to place an international order.
Can you ship to a PO box?
Sorry, but UPS does not deliver to PO boxes. You must provide a physical address to receive your order.
Sorry we cannot deliver to PO Boxes. You must provide a physical address to receive your order.
Can you ship to an address that differs from my billing address?
We sure can! Just enter the address to where you would like your order shipped and it’ll be on it’s way.
We sure can! Just enter the address you would like your order to be shipped to in the shipping address line and it’ll be on it’s way.
How do I track my shipment?
After your order is processed and ready to ship, you will receive an email containing your tracking information.
After your order is processed and ready to ship, you will receive an email containing your final invoice and tracking information.
What if my package is damaged?
If your shipment is damaged, please call UPS or FedEx for inspection and they will assist you in filing a claim. After a claim has been filed, notify us and we will reship your order.
What if my shipment is missing something?
If you didn’t receive your complete order, first make sure nothing has been backordered. If that’s not the case, please contact us immediately at 877.469.7440.
If your shipment is missing, damaged, or incorrect, please contact us via phone or email (tech@lokar.com) with all available information and photos.
