Have a Question?
Frequently Asked Questions
How do I pay for my order?
We accept Visa, MasterCard, and Discover Card. Your card may be subject to pre-authorization at time of order but will not be charged until your order has been processed and ready to ship.
Can I call you with an order?
You sure can, especially if you need help with a product we typically do not keep in stock such as a custom order. You can contact our tech team at 877.469.7440
You sure can, especially if you need help with a product we typically do not keep in stock such as a custom order. You can contact our tech team at (865)824-9767
Can I cancel my order?
Sorry, but once your order has been placed, the process is underway and cannot be cancelled.
Sorry, but once your order has been placed, the process is immediately underway. You will need to contact us by phone to see if cancellation is still possible on your specific order.
How do I know if my order was processed?
After you place your order, you will receive an email confirmation letting you know everything is good to go!
After you place your order, you will receive an email confirmation letting you know everything is good to go! You will also receive an email confirmation when your order is shipped with your tracking information. Your Credit Card will not be charged the full amount until your order is shipped.
What if a product is out of stock?
If a product is out of stock, you will not be able to order it. But don’t fret! You can still call us to check on availability.
If a product is out of stock, you can still place an order, but please note that there may be a slight delay while we manufacture the product. We will notify you if your order is running late and keep you updated on its progress. If you have any questions about availability, feel free to contact us.
Can I order custom parts?
Some of our parts can be custom made for certain applications. Please call our tech team at 877.469.7440 to discuss your particular project.
Some of our parts can be custom made for certain applications. Please call our tech team at (865)824-9767 to discuss your particular project.
What is your returns policy?
All items must be accompanied by the RGA number, a copy of the original purchase invoice, along with instructions on how you would like the return handled and why you are returning the parts. Shipping charges are not refundable. Refunds will be made within 30 days of our receipt of a return. Please provide your name, shipping address, and telephone number. Articles must not be damaged, used, disfigured or modified in any way. Returns must be shipped pre-paid and C.O.D. returns will not be accepted. On merchandise returned after a 15-day period, we reserve the right to deduct a 15% restocking charge from the refund. No refunds after 30 days. No refunds on special orders. For purchases made from a Lokar distributor, return those items directly to the distributor for handling.
Returns may be accepted up to 30 days. Please contact our tech department at (865)824-9767 for return approval. They will provide a Returned Goods Authorization (RGA) number to mark on the box before it is returned. All items must be accompanied by the RGA number and a copy of the original purchase invoice. Shipping charges are not refundable. Refunds will be made within 30 days of our receipt of a return. Please provide your name, shipping address, and telephone number. Articles must not be damaged, used, disfigured or modified in any way. On merchandise returned after a 15-day period, we reserve the right to deduct a 15% restocking charge from the refund. No refunds after 30 days. No refunds on special orders. For purchases made from a Lokar distributor, return those items directly to the distributor or mail order website for handling.
What are my shipping options for USA?
Your order will ship via UPS. You can choose standard shipping, or for additional costs, expedited shipping as well.
Your order will ship the best way (lowest cost and best service) by default. If you require a specific vendor or service, those options will be available to you upon checkout if available for your region.
Do you ship internationally?
Yes we do, and there are multiple shipping options to choose from.
We do offer international orders, however that functionality is not currently available online. You can call our tech team at (865)824-9767 to place an international order.
Can you ship to a PO box?
Sorry, but UPS does not deliver to PO boxes. You must provide a physical address to receive your order.
Sorry we cannot deliver to PO Boxes. You must provide a physical address to receive your order.
Can you ship to an address that differs from my billing address?
We sure can! Just enter the address to where you would like your order shipped and it’ll be on it’s way.
We sure can! Just enter the address you would like your order to be shipped to in the shipping address line and it’ll be on it’s way.
How do I track my shipment?
After your order is processed and ready to ship, you will receive an email containing your tracking information.
After your order is processed and ready to ship, you will receive an email containing your final invoice and tracking information.
What if my package is damaged?
If your shipment is damaged, please call UPS or FedEx for inspection and they will assist you in filing a claim. After a claim has been filed, notify us and we will reship your order.
What if my shipment is missing something?
If you didn’t receive your complete order, first make sure nothing has been backordered. If that’s not the case, please contact us immediately at 877.469.7440.
If your shipment is missing, damaged, or incorrect, please contact us via phone or email (tech@lokar.com) with all available information and photos.
Does the transmission need to be removed from the vehicle to install the Case Mount Shifter?
In most cases the transmission will need to be lowered down from the vehicle at a minimum to install the Mounting Brackets as the Hardware for the Main Plate installs from above the Main Plate.
Does the Shifter only mount in one location on the Case Mount Brackets?
The Main Plate included with the Case Mount Shifter has a series of holes that allows the Shifter to be mounted in many different mounting positions on the Main Plate whether it be towards the tailshaft flange, or further forward.
Do I need any other components to mount the Lokar Transmission Mount Handbrake to the Case Mount Shifters?
You will need the Lokar Transmission Mount Handbrake, and the Lokar Transmission Mount Handbrake Brake Cables.
Which Boot and Boot Ring do I need for the Case Mount Shifter?
The Case Mount Shifter allows for both the Round and the Rectangular Boots and Rings Lokar offers.
Does the transmission need to be removed from the vehicle to install the Shifter?
The Floor Mount Shifter does not require the removal of the transmission as the Shifter mounts directly to the Floor
How do I decide if I need a Floor Mount Shifter or Cable Operated Floor Mount Shifter?
The Floor Mount Shifter is designed to be used in applications that will have the Shifter mounted close to a seat, or between bucket seats, while the Cable Operated Floor Mount Shifter is designed to be mounted much closer to the dash for Trucks and Vans
Which Boot and Boot Ring do I need for the Floor Mount Shifter?
The Floor Mount Shifter requires the Rectangular Boot Ring and Boot as the Shifter mounts directly to the floor and has a larger mounting footprint that the Round Ring does not cover
What length Cable is included with the Shifter, and are longer Cables available?
The Shifter comes with a 4’ Cable, and longer Cables are available separately in 1’ increments over 4’.
Is the Cable Operated Shiter more universal than the Floor Mount Shifter?
The Cable Operated Shifter is not more universal than the Floor Mount Shifter as they both have specific uses. The Cable Operated Shifter is designed to be mounted closer to the dash, such as instances with bench seats in Trucks and Vans. The Floor Mount Shifter is designed to be mounted in more locations but cannot be mounted as far forward as the Cable Operated Floor Mount Shifter.
Do you offer a Cable Operated Floor Mount Shifter for the Chrysler transmissions?
We currently only offer the Cable Operated Floor Mount Shifter for most GM and Ford transmissions, but in many Chrysler applications the Case Mount or Floor Mount Shifters will still work.
Which Boot and Boot Ring do I need for the Cable Operated Shifter?
The Cable Operated Floor Mount Shifters require the Rectangular Boot Rings and Boots.
What heights of Shifter Levers are available for the Tail Mount Shifter?
The Tail Mount Shifters are available with 4”, 6”, 8”, 10”, 12” and 16” Levers.
How far does the Tail Mount Shifter mount in front of the tail shaft flange?
The Tail Mount Shifter mounts directly to the tail shaft flange and will place the Shifter approximately 2” in front, or 2” behind the tail shaft flange.
Which Boot and Boot Ring do I need for the Tail Mount Shifter?
The Tail Mount Shifter is designed to be used with the Round or Rectangular Boots and Rings.
How do I know which shifter I need?
You will order an ESS2 Shifter based upon the automatic transmission that you are using. After matching your transmission type to a base shifter part number, you will then select a shift lever and knob from the many options available.
I am replacing an original ESS shifter with the new ESS2. Will the ESS2 bolt down using the original ESS mounting locations?
The mounting bolt pattern of the new ESS2 is very similar to, but not exactly like the bolt pattern of the original ESS. However, you may be able to use your original mounts with little or no modifications, depending upon how you mounted the original ESS shifter.
Is Sport Mode Position OD or D?
For all four-speed transmissions (GM-4L, Ford-4R/AODe, etc.), the Sport Mode Position is preset to OverDrive (“Position 1”). For all six-speed (and higher) transmissions (GM-6L, Ford-6R, etc.), the Sport Mode Position is preset to Drive (“Position 2”). The GM six-speed (and higher) transmissions (GM-6L, etc.) come with the parts necessary for the customer to switch the Sport Mode Position of their transmission to OverDrive (“Position 1”) if needed. The Sport Mode Position of other applications can also be customer configured.
Why is the ESS2 Shifter shipped “locked”?
Prior to installation and attachment of the shifter cable to the shifter and the transmission, if the ESS2 shifter is improperly actuated, it is possible to misalign the “timing” of internal gearing. If this occurs, contact our Technical Support Team for realignment instructions.
After purchasing the ESS2 with a particular knob and lever, if I later decide to change over to a different knob and lever, is that something that I can install myself?
Yes, you will be able to change over to a different knob and lever at any time. However, prior to purchasing the new knob and lever, contact Lokar Technical Support for assistance. The manual shift mechanism of the ESS2 shifter utilizes specific return springs and return spring preload settings depending upon the lever and knob that you choose. Our Technical Support Team can assist you in obtaining the proper hardware and instructions for performing this changeover.
How much electrical current can the ESS2 switches handle?
Lokar recommends that the current running through the onboard switches be less than 3A @12V DC. For higher current loading, Lokar recommends using a relay.
Does the Gated Shifter mount directly to the transmission or the floor?
Does the Gated Shifter mount directly to the transmission or the floor?
Is there a Cable Conversion available for the Gated Shifter?
We offer a Cable Conversion to convert from the solid Linkage to a 4’ Cable and is available for most GM and Ford transmissions.
Can the Gated Shifter be purchased without a Shifter Lever on the Shifter?
The Gated Shifter can be purchased without a Shifter Lever and is designed to adapt to a Tremec style Shifter Lever.
Which Boot and Boot Ring do I need for the Gated Shifter?
The Gated Shifter requires the use of a Rectangular Boot Ring and Boot.